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Skill Development Training for Nenasala Operators
Month – September, 2008
Venue – MIMT, Thulhiriya, Kurunagala
Participants – 216 Nenasala Operators from all over the island.
Type – Residential Workshop for 6 days

We were selected by the ICTA to provide Skill Development Training for Nenasala operators (2008). Under this programme, we provided comprehensive & detailed training to 216 Nenasala operators from island-wide. (Districts:   Anuradhapura, Polonnaruwa, Kurunegala, Colombo, Gampaha, Ampara, Badulla, Kandy, Matale, Matara, Ampara, Batticaloa, Puttalam, Kegalle, Ratnapura and Galle). The training programme was residential in nature and was conducted for 6 days. The participants were divided into 9 batches consisting of 24 persons per batch. 8 batches were trained in Sinhalese medium and 1 batch was trained in Tamil medium

The entire programme was on residential basis and conducted for six days to cover subjects given below;

  • Business Planning & Preparation

  • Management

  • Content & Services

  • Marketing

  • Internet Technology

  • Use of Local Language in Computing

  • Monitoring & Evaluation

The training programmes were conducted at MAS Institute of Management and Technology, Thulhiriya during the period from 1st to 12th of September 2008. 4 batches were given training during the period 1st to 5th of Sept. 2008 and the remaining 5 batches were trained during the period 6th to 11th of Sept. 2008.

The e-Sri Lanka program was initiated by ICT Agency of Sri Lanka with the view of harnessing the benefits of Information and Communication Technologies (ICT) towards poverty reduction and growth along with peace building.

Nenasalas, that are being set up in the rural areas are the key stone in achieving the above mentioned goal of the e-Sri Lanka initiative. It is through Nenasalas that ICT Agency aims to bring ICT to every village of Sri Lanka. Hence, the success of ‘NenaSala’ program is essential for achieving the goals of e-Sri Lanka. ICTA has already completed implementation of over 450 Nenasalas across the country that are operated by Community organizations Religious institutions and Individuals. Total Nenasalas to be implemented by end December 2009 is 1000 centres. The sustainability of this program depends greatly on the profitability of the program to the local entrepreneur and the ability of the Nenasalas to provide multiple useful services that better the lives of the rural citizens. The services should include training (in the use of Computers, Internet, English, other technologies that are useful to the villagers etc.), accessibility to Internet, telephone access, eGovernment services, information related to the improvement of the work that are performed in the rural areas such as technical help to improve farming, fishing, mining, handicraft industry etc., the market prices of the products that are produced in the villages, availability of export avenues for these products and many more.

In order for the Nenasalas to be successful, it is important that the Nenasala operators and the staff working there are equipped with the right skills and knowledge to run a successful business. It is with this in view that the ICTA has entrusted our organization with the responsibility of Providing Skills Training Programme for Nenasala Operators.

The block diagram given below shows different phases of a training programme. Assessment Phase, which determines the training and development needs of the organization, Training & Development Phase which is the actual implementation of the training programme in which certain programs & training methods are used to impart new attitudes, skills & abilities and last but not least, the Evaluation Phase.

Assessment Phase                    Training and                   Evaluation Phase                                             Development Phase

Source: Training: Program Development and Execution, by I.J. Goldstein

Since the client has already completed the Assessment phase, we focused on the training & development phase and evaluation phase.

Under the assignment, we carried out the following tasks;

  • Based on the training programme developed, prepared a comprehensive training plan, identifying the training schedule, resource allocations, monitoring and performance evaluation systems.

  • Provided content, resources and delivered training as per the scope, objectives, training methodology, implementation methodology and certification.

  • We printed handbooks covering all the training topics in detail and any additional related information, in Sinhala and Tamil and distributed to all participants. Soft and hard copies of such material were made available to ICTA for review.

  • We provided/ organized facilities such as Air conditioned Auditorium / Lecture room, Multimedia Projector, PC lab facility, meals, refreshments, Note pads, Pens, Marker pens etc.

  • We provided Hostel facilities to all the participants including meals.

  • In addition, we conducted evaluation through participants for each lecturer on their presentation and ability to make participants understand the lecture delivered to them and to make necessary corrections for future lectures.

  • Submitted evaluation reports of Participants and Lectures at training of each batch and a final report at end of the assignment to ICTA.

  • Presented participants with Certificates at the completion of the training


Special Events


On the first day itself, at the time of registration the participants were divided into teams consisting of 12 participants each. They were required to meet regularly and review what they have learned. They were asked to prepare a Business plan for their Nenasalas and submit for final review on the final (6th) day. All the teams were given 5 minutes each to present their plan to the participants.

Evening Gathering

Apart from the Skills development programme, we designed informal evening gathering to create friendship & goodwill among the participants and to build harmony & understanding between different religious, racial & regional groups. These gatherings have helped the participants to identify their hidden talents.




















































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Computerland International
24 Anula road
Sri Lanka.
Tel:+94 11 4954455
Fax:+94 11 2366384